General aspects of us

These terms of service of purchase include the process of purchasing the items made in www.crcharms.com.

These conditions may vary over time, so we suggest that before buying any item read this in detail and buy only if you agree with what we established here.

Aspects of privacy of the site

  • The information or personal data that you have provide to us will be handled in the most confidential and secure way. Its use is exclusive for sales issues of the articles present on the site and registration in it. There will be no other use outside of the purchase.
  • The financial information is protected under the security systems necessary for the website and under the conditions established by the financial entity in charge of processing the cards.
  • The information that the user provides is considered true and corresponds to reality.
  • By using this website you are aware of all the terms established regarding the privacy of the site. In case you want more information or make sure of the truth of what is established here, you can contact us by telephone 4082-8600 or email: info@crcharms.com.

Aspects about the use of our website

By using our shopping site, make orders or any interaction that you have with it you commit to:

  • Use the site for the sole purpose of shopping, order, legally valid consultations.
  • Do not make false or fraudulent orders. If it is reasonably considered that an order has been made in the aforementioned manner, the order will be annulled and the corresponding authorities informed.
  • The data set in the registry like email, address and other data must be accurate and truthful. (The use is exclusive for the purchase of products within our site) since through these data the products are sent to the customer and also confirmation of the purchase is made.
  • The products you purchase on our website will be sent to your place of residence or work. Delivery within the GAM is done by courier with an additional cost of ¢ 3,000 or through Correos de Costa Rica, with an additional value of ¢ 1,500. The client can choose the option that best suits him. If the delivery address is outside the Greater Metropolitan Area, the delivery will be made exclusively through Correos de Costa Rica. (¢ 1,500 additional)
  • Delivery times for orders: The delivery time for people within the GAM is 1 to 2 business days. Outside the GAM is subject to the service provider (Correos de Costa Rica). The client will be informed through WhatsApp or email when their order is sent as well as the estimated delivery time.
  • In case the product is not delivered to the customer due to problems of CRCharms or the service provider, CRCharms will be responsible for replacing it in the shortest possible time.
  • In the event that the product is not delivered to the customer due to causes beyond our responsibility, such as poorly provided data, or inaccurate address, CRCharms will communicate with the customer to inform him about the problem and solve the details as soon as possible.
  • In the extreme case that the product can not be delivered or the customer contacted, the product is left in a safe place and the client is informed by written notification where it can be withdrawn.
  • Returns for defects of the product is covered 100% by CRCharms and the problem will be solved as soon as possible, THE TIME TO REPORT THE PROBLEM IS 30 DAYS.
  • Product changes for any other reason should be reported to the CRCharms customer service department through the contact means established in this website. As a web sales company, we want you to have the best shopping experience, so we always want to satisfy your needs. Do not hesitate to contact us and we will solve your problem as soon as possible.

Shopping in www.crcharms.com

  • When making a purchase on our site you must do all the registration process established and make the corresponding payment (the website has security for your financial data).
  • You will receive an email confirming the purchase and an additional email or contact from our team to confirm the shipping address of the product and the estimated time.
  • All purchases are subject to product availability in our inventory.
  • The products will be sent once the payment of the same has been confirmed.
  • Discount coupons: The discount coupons that CRCharms give away will have their conditions which will be sent next to the coupon.